Ace165 Terms & Conditions — Please Read Before Use

By using the ace165 platform, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms constitute a legally binding agreement between ace165 and each registered member. ace165 reserves the right to update these terms at any time, and members will be notified of any changes in a timely manner.

These Terms & Conditions apply to all ace165 services — including Sports Betting, Live Casino, slot games, virtual sports, and any promotional activities. They apply equally to all services provided through the ace165 mobile app, website, and any other digital channel.

Ace165 is an internationally licensed online gaming platform. All operations are conducted in accordance with international gaming regulations. Any disputes or complaints on ace165 will be handled in line with the guidelines of the relevant licensing authority.

To open an account on ace165, you must provide accurate and complete personal information. The name, date of birth, email address, and phone number entered in the registration form must match your valid government-issued ID. Opening an account with false information is a direct violation of these Terms & Conditions.

Each individual may register only one account on ace165. Multiple accounts operated by the same person or members of the same household — whether from a single device or IP address — are not permitted. ace165 reserves the right to immediately close any duplicate accounts identified and forfeit the associated balances.

• Ace165 may request a copy of your national ID or passport at any time to verify the information provided during registration.
• Keeping your account password and login credentials confidential is entirely the member's own responsibility.
• Sharing or transferring your account to another person is strictly prohibited.
• If you notice any suspicious activity on your account, report it to ace165 support immediately.

The minimum age to participate on ace165 is 18. Under these Terms & Conditions, no person under the age of 18 may open or use an account on the ace165 platform. ace165 enforces strict age verification procedures and reserves the right to investigate any account suspected of violating this requirement.

To use ace165, online gaming must be legally permitted in your country or region of residence. Residents of countries where online gaming is entirely prohibited are not eligible to use ace165. Legal responsibility in this regard rests entirely with the member.

Deposits on ace165 can be made via Mobile Banking, Nagad, Rocket, and DBBL Net Banking. The minimum deposit amount is BDT 200, and the maximum is subject to ace165's set limits. All deposits are typically credited to your account within 30 seconds to 5 minutes.

KYC (Know Your Customer) verification must be completed before you can make a withdrawal. Withdrawal requests are generally processed within 15 minutes to 24 hours. ace165 reserves the right to verify any withdrawal request and to request additional documentation if necessary.

• It is recommended to use the same payment method for both deposits and withdrawals.
• Deposits and withdrawals through third-party payment accounts are strictly prohibited.
• Ace165 reserves the right to suspend withdrawals if money laundering or illegal transactions are suspected.
• Withdrawals cannot be processed until the bonus wagering requirement is completed.

All bonuses and promotions on ace165 are subject to specific terms and conditions. Please read the relevant bonus terms carefully before claiming any offer. ace165 presents its bonus terms in a clear and straightforward manner at all times.

Welcome bonuses typically require a wagering requirement of 10x to 30x. This means you must place bets totalling a specified multiple of the bonus amount before it can be withdrawn. A deadline applies for completing the wagering requirement — generally between 7 and 30 days.

• Collecting bonuses through multiple accounts is strictly prohibited and may result in account termination.
• Bonuses can only be used on selected games at ace165 — not all games are eligible.
• The maximum bet amount using bonus funds is set by ace165.
• Ace165 reserves the right to modify or cancel any promotion, provided this does not affect members who are already participating in an ongoing promotion.
• If evidence of bonus system abuse or manipulation is found, ace165 will immediately close the account in question.

All betting activities on ace165 are conducted in accordance with international Sports Betting and casino gaming regulations. The specific rules for each game are clearly stated in the game interface. All game outcomes on ace165 are determined by a certified RNG (Random Number Generator).

For Sports Betting, if an event is cancelled or postponed, bets will be settled in accordance with ace165's established policy. In Live Betting, ace165 reserves the right to make the final decision on any affected bets in the event of technical issues or disconnections.

• Once a bet is confirmed, it cannot be changed or cancelled.
• Odds on ace165 are subject to change based on the latest market conditions.
• The maximum bet limit per event is set by ace165 and is subject to change at any time.
• If incorrect odds are displayed due to a technical error, ace165 reserves the right to void the affected bet.

The following activities are strictly prohibited on the ace165 platform. Any member found in violation of these Terms & Conditions will have their account closed without notice, and the associated balance may be forfeited.

• Opening an account using a false identity or forged documents.
• Operating multiple accounts or using another person's account.
• Attempting to hack or manipulate the bonus system.
• Placing bets using automated software or bots.
• Engaging in money laundering or transactions involving illegal funds.
• Attempting unauthorized access to or hacking of the ace165 system.
• Engaging in fraudulent behavior or collusion with other members.
• Unauthorized use of the ace165 brand or logo.

Ace165 reserves the right to temporarily suspend or permanently close a member's account under certain circumstances, including: violation of these Terms & Conditions, suspected fraud, failed KYC verification, and security-related reasons.

Members may also suspend or permanently close their ace165 account at any time. Under these terms and conditions, self-exclusion requests will be processed by the ace165 support team within 24 hours.

If a valid balance exists prior to account closure and no rule violations have occurred, the member will be permitted to withdraw that balance. However, if the account is closed due to fraud or a breach of the rules, the balance may be forfeited.

Ace165 takes the security of your personal data seriously. We use 256-bit SSL encryption to protect all your personal and financial information. Your data provided to ace165 is never sold to third parties.

Ace165 uses your information solely for the following purposes: account management, payment processing, customer support, fraud prevention, and legal compliance. For more details, please refer to our Privacy Policy Read.

• Ace165 never stores your financial information — all payments are processed through secure third-party gateways.
• You may request to view or correct your personal information at any time.
• Ace165 uses cookies and tracking technologies to improve the platform experience.

Ace165 believes gaming should be a form of entertainment — never a source of addiction. That is why ace165 is committed to promoting responsible gaming at all times. As part of these Terms & Conditions, ace165 encourages every member to play responsibly.

Ace165 offers daily, weekly, and monthly deposit limit settings. You can set your own spending limits at any time. You can also use the self-exclusion option to take a break from ace165 for a specified period.

If you have a dispute or complaint with ace165, please contact our customer support team first. The ace165 support team is available 24/7, and most complaints are resolved within 24 hours. Providing a detailed description of the issue along with relevant screenshots will help speed up the resolution process.

If a dispute cannot be resolved through ace165's internal process, the member may escalate the complaint to the licensing authority or a recognized dispute resolution body. ace165 is committed to a transparent and fair dispute resolution process at all times.

• Ace165 will provide an initial response within 48 hours of a complaint being submitted.
• Complex disputes may take up to 7 business days to resolve.
• Before any final decision by ace165 takes effect, the member will be given a full opportunity to present their case.

Ace165 reserves the right to partially or fully update these Terms & Conditions at any time. For significant changes, ace165 will notify members at least 7 days in advance via email or platform notification. This notice period does not apply to urgent or security-related changes.

Continued use of ace165 after any changes are published will be considered your acceptance of the updated terms. The latest version of ace165's terms and conditions will always be available on this page, with the update date noted at the top.