Ace165 Privacy Policy — How We Protect Your Data

Ace165 is an internationally recognized online gaming and betting platform. Protecting our users' privacy is one of ace165's core responsibilities. This privacy policy applies to all services provided through the ace165 website, mobile app, and other digital channels.

Ace165's privacy policy is built in accordance with international data protection law (GDPR) and applicable local regulations. We believe every user has the right to know what data ace165 collects, why it is collected, and how it is kept secure. Transparency is our core principle.

This Privacy Policy applies to all registered members, guest users, and anyone using our services on ace165. ace165 does not knowingly collect information from anyone under the age of 18.

Ace165 collects two types of information about you — data you provide directly and data collected automatically while you use the platform. A full breakdown of what ace165 collects is outlined below.

Personal identification information:

• Full name, date of birth, and gender
• Email address and mobile number
• Current residential address and country
• National ID, passport, or other KYC documents (where applicable)

Financial & Transaction Information:

• Deposit & Withdrawal Records
• Partial payment method details (ace165 does not store full account numbers)
• Betting history and gaming activity records

Technical & Device Information:

• IP address & device type
• Browser version and operating system
• Login time, session duration, and page visit history
• In-app behavior and preference data

Ace165 collects your information through several methods. Each method is clearly described below so you are fully informed.

1. Registration Form: Information you provide directly when creating an ace165 account.
2. KYC Verification Process: Information obtained from documents submitted for identity verification.
3. Transaction records: Information automatically recorded from deposit, withdrawal, and betting activity.
4. Cookies & Tracking Technologies: Data collected automatically while you use the ace165 website and app.
5. Customer Service Communications: Records of conversations with ace165 support via live chat, email, or Telegram.
6. Third-Party Sources: Verified information received from payment gateways or fraud prevention services.

Ace165 uses your data only for defined, legitimate purposes. Every purpose for which ace165 uses your data is clearly set out below.

• Account Management: To create, verify, and manage your ace165 account.
• Service Delivery: To provide uninterrupted betting, gaming, and payment services.
• Fraud Prevention: To ensure account security and detect suspicious activity.
• Customer Service: The ace165 support team uses your information to resolve inquiries, complaints, and requests.
• Legal Obligations: To comply with licensing regulations, AML (Anti-Money Laundering), and KYC laws.
• Responsible Gaming: To identify signs of gaming addiction and provide the necessary support.
• Personalized experience: To customize ace165 services and offers according to your preferences.
• Platform Development: For analytical purposes to improve the quality of ace165's services.

Ace165 may share data with certain third parties in limited circumstances and under strict conditions. Under ace165's privacy policy, data sharing is never intended to harm you.

Parties ace165 May Share Data With:

• Payment Processors: Necessary information is shared with Mobile Banking, Nagad, Rocket, and other approved payment gateways to securely process deposits and withdrawals.
• KYC & Identity Verification Services: With internationally recognized identity verification providers, solely for completing the KYC process.
• Game Providers: Minimum data required to operate third-party games on the ace165 platform.
• Law Enforcement Authorities: When required by legal obligation, court order, or request from a licensing authority.
• Anti-Fraud Services: With specialist service providers for fraud prevention and anti-money laundering.

The ace165 website and app use cookies and similar tracking technologies to improve service quality and personalize your experience.

Types of Cookies Used on ace165:

• Essential Cookies: Essential for maintaining login sessions and core functionality on ace165.
• Functional Cookies: To save your preferences such as language, theme, and notification settings.
• Analytics cookies: Helps identify which ace165 pages and features are most used, supporting ongoing service improvements.
• Security Cookies: To detect fraud and ensure account security.

You can disable non-essential cookies at any time from your browser settings. However, turning off certain cookies may affect how some ace165 features function.

Ace165 follows industry-leading standards to protect your data. Security measures are active at both the technical and organizational levels.

• 256-bit SSL/TLS encryption: Every data transmission on ace165 is protected with bank-grade encryption.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added security on your ace165 account.
• Firewall & DDoS Protection: ace165 servers are protected against cyber threats around the clock.
• Regular Security Audits: ace165 systems are regularly audited by third-party security experts.
• Access Controls: Only authorized ace165 personnel can access a defined scope of user data.
• Data Minimization: ace165 collects only the minimum data necessary — nothing more.

Under ace165's privacy policy, you have specific rights over your personal data. ace165 respects these rights and fulfills related requests as promptly as possible.

• Right to Access: You can request to know what information ace165 holds about you.
• Right to rectification: Incorrect or incomplete information can be corrected through ace165 support.
• Right to erasure: You may request deletion of your data in certain circumstances (excluding data retained due to legal obligations).
• Right to Restrict Processing: In certain cases, you can request that ace165 restrict how your data is used.
• Data Portability: You can request a copy of your data from ace165 in a structured format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Withdrawal of consent: Consent given for marketing communications may be withdrawn at any time.

Ace165 does not keep your data indefinitely. Specific retention periods are defined for each category of information.

• Account Information: For the duration the account is active, and up to 5 years after closure (as required by law).
• Transaction records: Retained for a minimum of 5 years in accordance with financial regulations.
• KYC Documents: 5 to 7 years after account closure, as directed by the licensing authority.
• Customer Service Records: Up to 2 years from the date of last contact.
• Cookies & Session Data: After the session ends or a maximum of 12 months.
• Marketing information: Automatically deleted upon withdrawal of consent or 2 years after the last interaction.

Once the designated retention period ends, ace165 securely deletes or anonymizes your data. Certain information may need to be kept beyond the specified period due to legal obligations.

Ace165 reserves the right to update this privacy policy, in part or in full, at any time. However, ace165 is committed to transparency — you will be notified before any significant changes take effect.

• For significant changes to the Privacy Policy, ace165 will provide at least 7 days' notice via email or platform notification.
• Continued use of ace165 after the updated policy takes effect will be considered acceptance of the new policy.
• The date of the latest update will always be shown at the top of this page.
• Previous versions will be available as archives in the ace165 account portal.